The Hotel Industry Is Apparently Hellbent on Screwing Its Guests

Robert Kneschke/Shutterstock


The sheer venality and barefaced contempt for its customers that’s so often displayed by corporate America never ceases to amaze me. I had no idea this was going on:

Microsoft and Google don’t agree on much, but they’ve presented a united front against the hotel industry, which is trying to convince government regulators to give them the option of blocking guests from using personal Wi-Fi hotspots….In October, Marriott settled an FCC complaint about the practice for $600,000 but argued that it hadn’t broken the law and was using technology to protect guests from “rogue wireless hotspots that can cause degraded service, insidious cyber attacks and identity theft.”

….Opponents of the proposal basically argued in filings late Monday that the hotel industry is just trying to keep guests and exhibitors dependent on pricy hotel wireless networks. They suggested hotels have other options for protecting Wi-Fi networks than jamming personal hotspots.

Years ago hotels lost the ability to charge outrageous prices for phone calls, so now they’re engaged in a desperate rear-guard attempt to keep charging outrageous prices for Wi-Fi. Here’s a suggestion instead: provide decent rooms at reasonable prices, and offer your guests additional services at reasonable prices too. Ho ho ho.

POSTSCRIPT: I wonder what the range of these jamming devices is? If Marriott or Hilton ends up jamming a Wi-Fi hotspot that someone is using on a public sidewalk outside one of their hotels, are they liable for damages?

Fact:

Mother Jones was founded as a nonprofit in 1976 because we knew corporations and billionaires wouldn't fund the type of hard-hitting journalism we set out to do.

Today, reader support makes up about two-thirds of our budget, allows us to dig deep on stories that matter, and lets us keep our reporting free for everyone. If you value what you get from Mother Jones, please join us with a tax-deductible donation today so we can keep on doing the type of journalism 2022 demands.

payment methods

Fact:

Today, reader support makes up about two-thirds of our budget, allows us to dig deep on stories that matter, and lets us keep our reporting free for everyone. If you value what you get from Mother Jones, please join us with a tax-deductible donation today so we can keep on doing the type of journalism 2022 demands.

payment methods

We Recommend

Latest

Sign up for our free newsletter

Subscribe to the Mother Jones Daily to have our top stories delivered directly to your inbox.

Get our award-winning magazine

Save big on a full year of investigations, ideas, and insights.

Subscribe

Support our journalism

Help Mother Jones' reporters dig deep with a tax-deductible donation.

Donate